Buy a gift card with an Okoco gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
We hope you’re happy with your Okoco purchase. If you decide it’s not quite right for you, you can return most items to us within 14 days of purchase or receiving your order, whichever is later.
Returns & Exchanges
Returns must be sent back within 14 days of receiving the product(s) and the goods are in an unworn and in original sale condition. You must Contact Us within 14 days of receipt of your order to return or exchange your item. After 14 days, we will not be able to accept returns or exchanges.
Once we have received the products and provided they are still in the original condition, we will refund the total price you have paid for the products on the card you paid, within 14 days of our decision to refund you. Please allow for this. Please note that we do not offer a free return service.
When making a return please be aware of the following:
Due to the personal nature of face masks, we, unfortunately, cannot accept returns or exchanges of masks that have been worn or are no longer in their original packaging due to hygiene reasons.
Your satisfaction is our main priority so if there is ever an issue with your order, please contact us so we can make it right.
Damage & Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You must contact us at email@example.com to initiate a return. Please provide your name & order number when contacting us for a return.
29-31 Euston Road
London NW1 2SD
Free shipping on all UK orders over £50
All orders will be dispatched within 3-5 working days unless the item is a pre-order or prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date.
We ship worldwide using Royal Mail. The different options are displayed below.
Estimated Delivery Time *
2-3 business days
|2-3 business days
3-5 business days
Rest of the World
6-7 business days
*Can take longer during busy times
LOST OR DELAYED ORDERS
Orders are delivered quickly and securely but on rare occasion that your package is missing or delayed please contact us at firstname.lastname@example.org
Please wait up to 5 days for UK orders and at least 3 weeks for international deliveries.