We hope you’re happy with your Okoco purchase. If you decide it’s not quite right for you, you can return most items to us within 14 days of purchase or receiving your order, whichever is later.

Returns & Exchanges
Sale and non sale items are both eligible for return or exchanges. Returns must be sent back within 14 days of receiving the product(s) and the goods are in an unworn and in original sale condition. You must Contact Us within 14 days of receipt of your order to return or exchange your item. After 14 days, we will not be able to accept returns or exchanges.

Once we have received the products and provided they are still in the original condition, we will refund the total price you have paid for the products on the card you paid, within 14 days of our decision to refund you. Please allow for this. Please note that we do not offer a free return service. This does not affect your statutory rights.

When making a return please be aware of the following:

Due to the personal nature of face masks, we, unfortunately, cannot accept returns or exchanges of masks that have been worn or are no longer in their original packaging due to hygiene reasons.
Your satisfaction is our main priority so if there is ever an issue with your order, please contact us so we can make it right.

Damage & Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns Process
You must contact us at hello@okoco.com to initiate a return. Please provide your name & order number when contacting us for a return.

Return address:
Argyle House
29-31 Euston Road
London NW1 2SD

Shipping Information

All orders will be dispatched within 3-5 working days unless the item is a pre-order or prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date.

We ship worldwide using Royal Mail. The different options are displayed below.

Region

Type

Price

Estimated Delivery Time

UK

1st Class

£1.50

        2-3 working days

Europe

International Standard

£4.25

       3-5 working days

Rest of the World

International Standard

£5.60

      6-7 working days